Device Insurance & Claims: iHooldus Guide

An unexpected device breakdown is always an unpleasant surprise. Since repairing a device that is a few years old can often cost more than half its replacement value, we recommend taking out home or travel insurance. In the event of damage or total loss, insurance can cover the cost of repair or device replacement.

Insurance typically covers computers up to 4 years old and phones, iPads, or Apple Watches up to 2 years old. Exact terms always depend on your insurance provider.

What to do in the event of an insurance claim?

1. 1

   Notify your insurer

   Register the incident with your insurance provider as soon as possible.

2. 2

   Bring the device for assessment

   Bring the damaged device to iHooldus. We will prepare an official defect report including device details, purchase date, damage assessment and photo evidence.

3. 3

   Wait for the decision

   Submit our report to your insurer. Once you receive the reimbursement decision, notify the iHooldus team as well.

4. 4

   Prepare your device

   If the device is being replaced, you must remove the Find My function at www.icloud.com.

5. 5

   Excess payment

   Upon arrival of the new device or completion of the repair, the client pays the contractual excess at the iHooldus office.

6. 6

   Warranty

   The device carries a warranty of 3–12 months or until the end of the original manufacturer warranty. In the case of an official Apple device replacement, the international warranty is preserved.

* Device replacement typically takes 1–14 business days from receipt of insurance confirmation.

What if you have no backup?

Water damage, a strong impact or theft can destroy years of accumulated data. To avoid this situation, we recommend purchasing additional iCloud storage, as the free 5GB usually only covers contacts and messages.

Note: iCloud does not back up data by default — this feature must be activated on the device manually.